How to submit a log

You can submit a log if you encounter issues with the Vilo network.

How to submit a log from the Vilo app:

  • You can submit a log by opening the Vilo app, clicking on Account -> Vilo Support -> Submit a Log

How to submit a local log when there is no Wi-Fi available:

  • If you need to submit a log but are not on Wi-Fi, you can submit a local log:
    To do this, go to Account -> Vilo Support -> Submit a Log -> Submit a Local Log (above the button "Submit")

For ISP's

How to submit a log from the Vilo app:

  • If you are signed into an ISP account, you can submit a log by opening the Vilo app, clicking on the Vilo network -> Settings (three dots in the top right corner) -> Submit a Log

How to submit a firmware log from the ISP Web Portal:

  • You can do this by going to the WiFi networks page, clicking View next to the network, then selecting the Submit A Firmware Log tab. From here you can describe your issue, attach any relevant images or videos and then select "OK" to submit the log. 

 

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