If my customer triggered a factory reset, is there a way for me to get notified?

Currently, there is not a way for you to be notified. However, this feature is on our product roadmap. 

After a customer triggers a factory reset, the router(s) will still show up under the Vilo Inventory. After the customer re-installs the network, you will still be able to see the network and manage all settings in the web portal. 

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