Service Status & Known Issues

Service Status Update

You can find the latest information regarding critical service issues and their statuses here. For ongoing software and firmware bugs, please refer to this page

Aug 17, 2022 6:53 AM Pacific Time - Update: The firmware upgrade issue has been resolved

Aug 16, 2022 10:10 AM Pacific Time - Update: We have discovered the root cause of the issue and are working on a solution. The ETA is tomorrow. We will continue to provide updates here.

Aug 16, 2022 7:30 AM Pacific Time - We have received reports that firmware upgrades are not working in the Vilo App and Vilo ISP Portal. We are investigating this and we apologize for any inconvenience this may have caused. We will continue to provide updates here.

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