• How does the automated firmware upgrade feature work?
• How do I disable customer’s Wi-Fi or internet access?  
• What does the operations log capture?
• If my customer triggered a factory reset, is there a way for me to get notified?
• If a customer factory resets their Vilo routers, is there a way to restore their previous settings?
• Can I manage my customers' networks via the Vilo app?
• If my customer buys a Vilo router on their own and adds it to their existing network, can we manage and monitor those newly added Vilo routers?