If you need to submit a log but the Vilo Wi-Fi is unavailable, you can submit a local log:
- Go to Account -> Vilo Support -> Submit a Log (or Submit an App Log) -> Submit a Local Log (above the button "Submit")
- Once you are on the "Submit a Local Log" page, tap "Next" (Reminder: do NOT restart your Vilo before submitting the log)
- On the next page, tap the "Connect to Vilo WiFi" button to connect to the Vilo network in your phone's WiFi settings.
- Next, you will see a confirmation that the connection was successful, and you can tap the "Obtain Firmware Log" button.
- Once the process is complete (shown by the "Success!" confirmation) you can tap on the "Upload Firmware Log" button.
- On the next page, you will be asked to disconnect your phone from the Vilo WiFi, and instead, connect to your cellular network or a different WiFi network. After doing this, return to the Vilo app and tap on the "Next" button.
- Finally, you can tap on the "Submit A Local Log" button to complete the process and submit the local log.
Comments
Article is closed for comments.