How To Submit A Local Log From The Vilo App

You can submit a local log when the Vilo network appears offline in the Vilo App. If you are a Vilo customer, please use the instructions below. If you are a Vilo For ISP customer, please view the ISP's section near the bottom.

If you need to submit a log but the Vilo Wi-Fi is unavailable, you can submit a local log:

1. Go to Account -> Vilo Support -> Submit a Log (or Submit an App Log) -> Submit a Local Log (above the button "Submit")
2. Once you are on the "Submit a Local Log" page, tap "Next" (Reminder: do NOT restart your Vilo before submitting the log)
3. On the next page, tap the "Connect to Vilo WiFi" button to connect to the Vilo network in your phone's WiFi settings. 
4. Next, you will see a confirmation that the connection was successful, and you can tap the "Obtain Firmware Log" button.
5. Once the process is complete (shown by the "Success!" confirmation) you can tap on the "Upload Firmware Log" button.
6. On the next page,  you will be asked to disconnect your phone from the Vilo WiFi, and instead, connect to your cellular network or a different WiFi network. After doing this, return to the Vilo app and tap on the "Next" button. 
7. Finally, you can tap on the "Submit A Local Log" button to complete the process and submit the local log.

ISP's:

FYI: You will need to be onsite to submit a local log. If your customer manages the Vilo app, they can submit the local log on your behalf using the instructions above. 

1. Click the specific network on the Homepage -> Go to Setting Page (tap the three-dots “…” on the right corner) -> Submit a Log -> Submit a Local Log (above the button "Submit")
2. Once you are on the "Submit a Local Log" page, tap "Next" (Reminder: do NOT restart your Vilo before submitting the log)
3. On the next page, tap the "Connect to Vilo WiFi" button to connect to the Vilo network in your phone's WiFi settings. 
4. Next, you will see a confirmation that the connection was successful, and you can tap the "Obtain Firmware Log" button.
5. Once the process is complete (shown by the "Success!" confirmation) you can tap on the "Upload Firmware Log" button.
6. On the next page, you will be asked to disconnect your phone from the Vilo WiFi, and instead, connect to your cellular network or a different WiFi network. After doing this, return to the Vilo app and tap on the "Next" button. 
7. Finally, you can describe the problem and tap on the "Submit " button to complete the process and submit the local log.