When a user's home network is Comcast/X-Finity and they have set up Vilo with a Comcast modem sometimes the app shows no internet connection or no broadband connection.
This happens because Comcast sometimes bonds an IP address to one MAC address, if you plug in a different device with a different MAC address, Comcast will not allocate an IP address to the new device. When you run into this situation, you will be directed to a page saying no "broadband connection detected." From here you press the “Restart Setup” button and follow the instructions on this page to fix successfully set up your VIlos.
I am getting "no broadband connection detected", but when I restart setup there is nothing that fixes the problem.
EDIT: after chatting with tech support I found that you have to power cycle the cable modem to get things to work.
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