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What can we help you with?
  1. Vilo Living
  2. Troubleshooting
  3. App Features

App Features

  • I've added a blocked website in Parental Controls but I can still browse the site on my device.  
  • After optimizing my Wi-Fi network, the Wi-Fi quality is still poor. 
  • Site blocking in Parental Control is not working
  • What is the difference between “Allow internet access” and “Block from network” on the Device page? 
  • I tried to connect a device to my Wi-Fi network and the current Wi-Fi network shows “Denied access to network” but in the Vilo app, it shows this device is set to allow internet access
  • Deleting current Wi-Fi network fails 
  • Firmware update failed
  • Can I upgrade the firmware when my Vilo is powered off?
  • When trying to submit a ticket from the app, the app says "submission failed"

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