• I've added a blocked website in Parental Controls but I can still browse the site on my device.  
• After optimizing my Wi-Fi network, the Wi-Fi quality is still poor. 
• Site blocking in Parental Control is not working
• What is the difference between “Allow internet access” and “Block from network” on the Device page? 
• I tried to connect a device to my Wi-Fi network and the current Wi-Fi network shows “Denied access to network” but in the Vilo app, it shows this device is set to allow internet access
• Deleting current Wi-Fi network fails 
• Firmware update failed
• Can I upgrade the firmware when my Vilo is powered off?
• When trying to submit a ticket from the app, the app says "submission failed"