ISP Onboarding Instructions

Introduction 

There are two different installation instructions, depending on your provisioning scenario: 

  • Scenario A: Technicians install Vilos at a customer’s home 
  • Scenario B: Ship Vilos to a customer’s home and they install Vilos on their own 

Scenario A: Technicians install Vilos at a customer’s home 

  1. Create a primary ISP account on https://isp.viloliving.com/
  2. Log in and go to the Settings > Accounts tab to create additional accounts for technicians, employees, etc. You can customize permissions for each role.  
  3. Sign into the Vilo app using one of ISP accounts created in steps 1 or 2
  4. On the Vilo app, navigate to Account > Add Vilos. (If you do not see this feature, this means you are not signed into the Vilo app using an ISP account.) 
  5. IMG_2566.JPG
  6. Follow the instructions on the app to scan the QR code on the bottom of the Vilo device or the back of the packaging box. Once scanned, MAC addresses and serial numbers will be displayed. Then click OK.
    • Once this step is completed, you will see the scanned Vilo device information under the "Vilo Inventory" page in the portal.  
    • Tip: For 3-packs, it is easier to scan the packaging box since information for all three routers can be scanned all at once. 
  7. Navigate to Home on the Vilo app and tap the in the upper right corner to install the routers. Follow the in-app instructions. 
    • Note: Make sure to upgrade the router firmware during the installation process. If the firmware version is lower than .133, then you will not be able to perform a speed test. 
  8. Once installation is complete, click Assign Wi-Fi Network to input your customer's information. Your customer will receive an email with a temporary password. This will let them use their own email and temporary password to sign into the Vilo app on their phone to manage their network. 

IMG_2565.JPG

Scenario B: Ship Vilos to a customer’s home and they install Vilos on their own 

  1. Create a primary ISP account on https://isp.viloliving.com/
  2. Log in and go to the Settings > Accounts tab to create additional accounts for technicians, employees, etc. You can customize permissions for each role.  
  3. Sign into the Vilo app using one of ISP accounts created in steps 1 or 2
  4. On the Vilo app, navigate to Account > Add Vilos. (If you do not see this feature, this means you are not signed into the Vilo app using an ISP account.) 
  5.                                             IMG_2566.JPG
  6. Follow the instructions on the app to scan the QR code on the bottom of the Vilo device or the back of the packaging box. Once scanned, MAC addresses and serial numbers will be displayed. Then click OK.
    • Once this step is completed, you will see the scanned Vilo device information under the "Vilo Inventory" page in the portal.  
    • Tip: For 3-packs, it is easier to scan the packaging box since information for all three routers can be scanned all at once. 
  7. Ship the router to your customers 
  8. When the customer receives the router, they will install the router on their own. You can prompt the customer to download the Vilo app from the Apple App Store or Google Play Store, create an account using their email, and follow the in-app instructions.
    • Note: Make sure to remind your customer to upgrade the router firmware during the installation process. If the firmware version is lower than .133, then you will not be able to perform a speed test. 
  9. Once the customer finishes installation, you will be able to immediately view and manage the customer's network in the portal. 

Migrating existing networks to your ISP account

If you have already installed networks under an existing Vilo account (for example: aaa@bbb.ccc), follow these steps to migrate those networks to be managed by your ISP account: 

  1. Create a primary ISP account on https://isp.viloliving.com/
  2. Log in and go to the Settings > Accounts to add aaa@bbb.ccc as another user
  3. Go to the Vilo app. Log out and log back in with aaa@bbb.ccc. 
  4. On the Vilo app, navigate to Account > Add Vilos. (If you do not see this feature, this means you are not signed into the Vilo app using an ISP account.) 
  5. Follow the instructions on the app to scan the QR code on the bottom of the Vilo device or the back of the packaging box. Once scanned, MAC addresses and serial numbers will be displayed. Then click OK.
    • If you cannot easily scan the QR code, please contact us so we can manually generate the QR codes for you. 
  6. Once this step is completed, you will see the installed networks on the portal 
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